At Asmuss, you'll be at the heart of our branch operation, supporting customers, working alongside our sales team, and helping deliver exceptional service every day.
This is a varied, fast-paced role where no two days are the same. One minute you'll be helping a walk-in customer, the next you'll be processing quotes, supporting a Sales Representative on the road, or solving a customer query. It can get busy, but you'll be surrounded by a supportive team that works together and backs each other up.
We're looking for someone who enjoys building relationships, takes pride in getting things done, and genuinely cares about providing great service. Industry experience is helpful, but not essential. If you're eager to learn, we'll provide the support and training to help you succeed.
Job Description
What You'll Be Doing
Providing outstanding service to customers via phone, email, and in person as a trusted point of contact
Assisting customers with product information, pricing, availability, and solutions
Preparing and processing quotes and supporting our Sales Reps with account management and customer follow-up
Processing orders, credits, and other customer requests
Learning our product ranges through ongoing training and development
Troubleshooting issues and finding practical solutions
Desired Skills and Experience
What we're looking for
Excellent communication skills with a professional, approachable manner
Previous sales or customer service experience
Strong computer skills and experience using Microsoft Dynamics 365
A proactive, positive attitude and the confidence to take ownership of your work
Strong organisation and time management skills, with the ability to juggle multiple priorities
A team-first mindset, willingness to learn and a good sense of humour
Experience in engineering, industrial, manufacturing, trade, or a related environment would also be advantageous
What's In It for You?
Competitive salary plus STI incentive opportunity
Southern Cross Health Insurance
Life Insurance and Free Wills
A supportive team environment where your contribution is valued
Variety, autonomy, and the opportunity to make a real impact
Ongoing learning and development opportunities
A workplace where people genuinely care about each other and their customers
About Asmuss
For over 100 years, Asmuss has been helping build New Zealand. As one of the country's leading suppliers of steel and flow control products, we've supported major projects across infrastructure, construction, manufacturing, and water industries nationwide.
We're proudly Kiwi-owned, with a strong national presence and a focus on the future. Our success is built on technical expertise, strong relationships, and delivering real value for our customers.
At Asmuss, we're committed to creating a workplace where people can grow, contribute, and make a difference. If you're looking for a role where you'll be supported, challenged, and valued, we'd love to hear from you.
