About the Role

Are you passionate about delivering outstanding customer service and building lasting relationships? Do you thrive in a fast-paced environment where your technical knowledge and sales skills make a real impact? Reporting to the Regional Ops Lead we are looking for a Customer Service & Warehouse Support to join our Wigram team and be the friendly, knowledgeable face our customers rely on.

Key Responsibilities:

• Serve customers at the counter with professionalism and care.
• Deliver exceptional customer service via phone and email.
• Manage inbound and outbound calls, ensuring timely responses to customer inquiries.
• Prepare and follow up on quotations within set timeframes.
• Provide technical product information and support.
• Participate in sales promotions and assist with branch administration.
• Assist with picking, packing, checking and dispatching orders with excellent customer service and standards.
• Assist with inventory management including inwards goods, cycle counts etc
• Provide support for general site administration and facility management

What we are looking for:

• Minimum 3 years’ customer service experience, ideally in engineering or industrial businesses
• Previous warehouse or product handling experience.
• A strong desire to learn, grow, and take ownership of your work.
• A hands-on, can-do attitude with a willingness to tackle various tasks.
• Excellent communication skills and a well-presented, professional manner.
• The ability to work proactively, using initiative while knowing when to seek support
• Desire to always improve the quality of the service given by yourself with a thirst for knowledge
• Computer savvy, with experience using Microsoft Dynamics 365 (D365) or similar ERP/CRM systems
• A full driver’s license, preferably with F endorsement, and a forklift licence is essential.

What’s on offer

• Competitive remuneration & short-term incentive scheme.
• Southern Cross Medical Insurance.
• Life Insurance & Free Wills.

About Us

Asmuss, a family-owned New Zealand company, leads in supplying steel and flow control products and solutions nationwide. For over a century, we have served the building, construction, civil infrastructure, industrial, and manufacturing sectors. We are committed to exceptional customer service and building long-lasting partnerships. Our purpose is to create a stronger New Zealand by supporting our customers, communities, and people.

If you believe you meet this profile and want to join our team, we would like to hear from you. Please apply by attaching your CV.

Applicants for this position should have NZ residency or a valid NZ work visa.

As part of our commitment to health and safety, the successful applicant will be required to pass a pre-employment medical and drug test.