About the role 

Are you passionate about delivering outstanding customer service and building lasting relationships? Do you thrive in a fast-paced environment where your technical knowledge and sales skills make a real impact? Reporting to the Regional Ops Lead we are looking for a Customer Services Rep to join our Taupo team and be the friendly, knowledgeable face our customers rely on.

Key Responsibilities:

• Serve customers at the counter with professionalism and care.
• Deliver exceptional customer service via phone and email.
• Manage inbound and outbound calls, ensuring timely responses to customer inquiries.
• Prepare and follow up on quotations within set timeframes.
• Provide technical product information and support.
• Investigate tenders and pursue sales opportunities.
• Respond promptly to customer inquiries regarding pricing, deliveries, and credit.
• Support Sales Team with reporting and administrative tasks.
• Participate in sales promotions and assist with branch administration.
• Maintain up-to-date product knowledge through ongoing training.
• Liaise with purchasing to ensure stock availability.
• Assist in the warehouse and with general branch duties as needed.

We are ideally looking for someone who has:

• Minimum 3 years’ customer service experience, ideally in engineering or industrial businesses
• Preferably some sales experience (advantageous but not essential).
• A strong desire to learn, grow, and take ownership of your work.
• A hands-on, can-do attitude with a willingness to tackle various tasks.
• Excellent communication skills and a well-presented, professional manner.
• The ability to work proactively, using initiative while knowing when to seek support
• Desire to always improve the quality of the service given by yourself with a thirst for knowledge
• Potential and desire to develop and grow within a supportive Company
• Computer savvy, with experience using Microsoft Dynamics 365 (D365) or similar ERP/CRM systems
• A sense of humor
• A full driver’s license

What’s on offer

• Competitive remuneration
• Short-term incentive
• Southern Cross Medical Insurance
• Life insurance & Free Wills
• Comprehensive Wellness Program

About Us

For over 100 years, Asmuss has been helping build New Zealand—literally. As one of the country’s most trusted suppliers of steel and flow control products, we’ve supported major projects across infrastructure, construction, manufacturing, and water.

We’re a proudly Kiwi-owned business with a national presence and a future-focused mindset. We combine deep technical know-how with a down-to-earth approach, delivering real value to our customers and partners every day.

At Asmuss, we’re all about making a difference—whether it’s for our customers, our communities, or our team. If you’re someone who values integrity, teamwork, and continuous improvement, and you’re keen to be part of a company that’s growing and evolving, we’d love to hear from you.

If you believe you meet this profile and want to join our team, we would like to hear from you. Please apply by attaching your CV.

Applicants for this position should have NZ residency or a valid NZ work visa.

As part of our commitment to health and safety, the successful applicant will be required to pass a pre-employment medical and drug test.